Emerging Technology
Centralize every number, department, and conversation into one secure command center. Gain the governance to secure your data, the AI to automate chats, and the outreach tools to engage and convert your audience at scale.
Trusted by 1000s of global businesses
Why DoubleTickWhatsApp conversations today are a complete black-box leading to poor customer understanding and poor customer experience
Problem 1
No visibility across your entire team of agents
Problem 2
Agents are forced to follow up manually
Problem 3
Conversation data never makes it to your CRM
Problem 4
Missed chats, Late replies - Lack of control on CX
MANAGE CONVERSATIONSTrack all conversations across various numbers in one centralised location, simplifying communication management and ensuring nothing gets missed.
AI Agents trained on your data
Handle queries 24/7 using your business knowledge base
Reminders and Notes
Set follow-up reminders and add notes to any conversation
Advanced filters & Custom views
Find any chat instantly with smart filters and saved views
Chat & Call Summaries
AI summaries of chats and calls for quick context
Hierarchical Team Management
Role-based access and team hierarchy for accountability
“DoubleTick and its Multi-WABA setup gave us the edge to target a perfect group of students. My counsellors were relaxed because the mundane work was taken care of, and students were nurtured positively before we even spoke to them. It has increased our admission numbers by 15% and has become an essential, integral part of our day-to-day life.”
RAKESH KUMAR
Manager - Admissions & Marketing, Amity University Jharkhand
REACH AT SCALEDrive higher open rate and response rate with hyper personalised multi-number broadcasts
Create Custom Segments
Build audience segments using tags and attributes
Advanced conditional filters
Layer conditions to precisely target your audience
Broadcast Analytics
Track delivery, open, and reply rates per campaign
Automatically Retarget Customers
Re-engage customers who missed previous campaigns
Create and Track CTWA Campaigns
Run Click-to-WhatsApp ads with end-to-end tracking
“Managing this whole scale without DoubleTick would have been quite difficult for us. It has been the biggest medium through which we are acquiring new customers and strengthening our marketing. Our efficiency has improved because the team no longer needs to message everyone individually—they can focus on the conversation while the system handles the reach.”
AJAY JAIN
Director, Jewel Casa
AUTOMATE EVERY JOURNEYDrive higher open rate and response rate with hyper personalised multi-number broadcasts
AI conversation Agents
AI agents that handle queries and reduce workload
Automate Lead Assignment
Route leads to the right team via custom rules
Comprehensive Bot Runs Log
Debug bot flows with detailed interaction logs
Bot journey analytics
Spot drop-offs and improve flow completion rates
Working Hours Setup
Auto-reply when agents are outside business hours
Integrate with your existing CRM to trigger automated workflows and journeys based on the lead stage
“WhatsApp becomes core. It's in fact the strongest pillar of the whole business that we have today for us... For us to attribute which sales rep led to how much contribution for a conversion, all of this is now cleanly available for us on DoubleTick. To manage it at scale would not have been that easy if we were using just WhatsApp for Business.”
DARAYUS
Founder, True Diamond
ANALYSETrack analytics across all your numbers with the ability to create custom dashboards and reports
Agent Productivity
Monitor response times and resolution rates
Campaign funnels
Visualise broadcast delivery to conversion
CX Topics charts
AI topic and sentiment analysis on chats
Custom reports
Build dashboards with metrics that matter
GOVERN IN REAL TIMEMonitor every conversation in real time with AI that detects sentiment shifts, SLA breaches, and compliance risks before they escalate.
Flag SLA breaches in real time so your team can act before response commitments are missed
Track CX issues in real time to act and resolve quickly before it results in a customer escalation
Create custom fields that AI automatically updates by scanning every conversation in real time
Security & ComplianceMask customer’s sensitive information
and block your agents from sharing theirs
Hi, my Aadhaar number is **** **** 5678
Thank you! I've sent an OTP to +91 98***-***10
Sure, my PAN is ABCDE****F
You can reach me at r*****@gmail.com
Your bank A/C ****4321 has been verified
My date of birth is **/**/1992
I've updated your policy number ****7823
My alternate number is +91 70***-***89
₹**,*** has been credited to A/C ****4321
Your reference ID is TXN-*****-4892
Details shared on s****@company.com
ISO 27001
GDPR
SOC 2
USE CASESNurture and engage long-tail leads
Setup working hours and holidays to automatically inform customers if agents are unavailable
Broadcast to customers
Automatically assign incoming leads to the right sales rep based on region, language, or availability
Engage via CTWA campaigns
Track every bot interaction with detailed logs to monitor performance and debug issues
Keep engaging customers 24/7
Visualize drop-off points and optimize your automated conversation flows for better conversion
Nurture and engage
Configure business hours and holidays to automatically inform customers when agents are unavailable
HOW IT WORKSSchedule an onboarding call with us
Our team will help connect all numbers and get agents onboarded
Set team hierarchy, roles and permissions for each agent
Embed into your CRM with 2-way sync
Setup automated journeys using our bots studio as required and go-live!
FAQsYou've come this far, get all your queries answered before purchase
Yes, you can add 500+ WhatsApp Business numbers to a single DoubleTick account and oversee all chats centrally. Plus, broadcasts and automations can be configured separately for each number.
Yes, DoubleTick offers a dedicated app for Android and iOS, enabling you and your team to manage operations seamlessly on the go, 24/7. Download it here.
The per conversation cost varies depending on which country you want to send messages to. Please check the country-wise conversation costs on this link: /conversation-cost
Yes, we provide 1-on-1 consultation you for WhatsApp Marketing strategy to ensure significant growth on your daily sales.
Absolutely, visit this page to schedule a demo with our partnership specialist—we look forward to collaborating with you.
Absolutely, DoubleTick is capable of being integrated with any and every software.
Start today
