DoubleTick

Bot Studio

All-in-one chatbot, workflow and integration builder

Powering teams at

Bot Studio

Create once, deploy across multiple WhatsApp accounts and channels

Build a bot once and publish it everywhere your customers already are — no rebuilding per number or channel.

  • Simple Drag and Drop interface

    Assemble bot flows visually — no code, no engineering queue.

  • Comprehensive Actions and Triggers

    Kick off flows from any event and act on WhatsApp, CRM or your APIs.

  • One-click Multi-Channel

    Push a single bot live across every connected WhatsApp number and channel at once.

Drag, connect, publish
Triggers Actions
WhatsApp Instagram
Search triggers
Message & Conversation
On New Lead
On Message
On Close Conversation
On First Daily Message
Starting point
On New Lead
Send welcome message
Stop
CRM Lookup Connected
Customer name name {}
Account tier tier {}
Relationship manager rm_name {}
+ Add column
Send Message
Continue on the channel customer replies on
Hi {}, thanks for reaching out — your relationship manager will call you shortly.
+−⛶

Bot Studio

Chatbot and Workflow Builder

A full component library for building conversational flows — from WhatsApp-native building blocks to conditional logic.

WhatsApp Components

  • New Lead
  • WhatsApp Flows
  • Interactive Buttons
  • Carousel Templates
  • Conversions API

Messaging

  • Send Catalogue
  • Interactive List
  • Interactive Message
  • Send Location
  • Send Message
  • Send Template

AI

  • Generate AI Response
  • Pass Tool Call Response

Logic & Flow

  • Conditional Logic
  • Time Delay
  • Wait Till
  • Working Hours
  • Team Assignment

Customer Management

  • Add/Remove Tags
  • Broadcast Lists
  • Assign Agent
  • Close Conversation
  • Custom Event
  • Opt Out
  • Set/Remove Attributes

Data & APIs

  • Call API
  • Format Date
  • Format Mobile Number
  • Google Sheets

Calls

  • Ring Call
  • On Incoming Call

Zoho

  • Close Zoho Ticket
  • Create Zoho Ticket
  • Update Zoho Ticket

Facebook

  • Conversion Events

Message & Conversation

  • Message from CTWA
  • On Close Conversation
  • On First Daily Message
  • On Message
  • On Open Conversation
  • No Keyword Match

Leads & Contacts

  • Lead From CTWA
  • On Agent Assign
  • On Attribute Changed
  • On New Lead

Templates

  • On Template Delivered

Scheduling & Events

  • On SLA Breached

Salesforce

  • Lead Updated
  • New Lead

Google Sheets

  • On New Row
  • On Webhook

Integration Builder

Integration Builder

Build deep integrations with any product using the integration components.

  • Webhook component

    Listen to incoming webhook triggers from external 3rd party CRMs and take actions right within DoubleTick.

  • Call API component

    Make external API calls right from within DoubleTick.

Call Api ⋮
Add2cart
Headers
Accept application/json {}
x-api-key ouUfeBzKqaCCvxQhDdWe2u… {}
content-type application/json {}
Query Params
Body

Flow Debugger

Flow Debugger

See exactly what your bot did, and why — down to every step.

  • Debug bot runs

    View detailed logs for each bot run to analyze and debug your bots.

  • View bot runs in-chat thread

    View bot logs in thread to see all customer actions in one single place.

Bot logs
All bots All All Search for number
Pooja Hakimpally 9 hours ago · sarvesh assign Done
Akshit 12 hours ago · Real estate - Parth Running
Shohil Bumtaria 12 hours ago · Real estate - Parth Running
All previous bot runs stopped as bot was re-saved 12 hours ago
Shohil Bumtaria 12 hours ago · Real estate - Parth Stopped
All previous bot runs stopped as bot was re-saved 12 hours ago
Shivam 14 hours ago · DoubleTick motors Done
12 hours ago
31st Aug 2026 7:33:54 PM Action : Send interactive list message
31st Aug 2026 7:33:54 PM Step : Send interactive list message
31st Aug 2026 7:33:54 PM Action : Time delay
31st Aug 2026 7:33:53 PM Action : Set customer attribute
31st Aug 2026 7:33:53 PM Step : Send interactive message
31st Aug 2026 7:33:45 PM Action : Send interactive message
31st Aug 2026 7:33:45 PM Step : Send interactive message

Action : Send interactive list message

Body

Let us know which areas you're considering in, and I'll find the perfect space for you. 🏠✨

Button

Select locations

Sections
[ { "title": "",
    "rows": [ { "title": "Palm Jumeirah",
        "description": "",
        "id": "a0711d67-cabe-4403-b11f-a80d388eff1b" },
      { "title": "Jumeirah Beach Residence",
        "description": "",
        "id": "06de4779-da8e-406a-950f-2e84f6dbbf34" } ] } ]

Bot Analytics

Bot Analytics

Turn every bot conversation into a trackable, measurable customer journey.

  • Custom event

    Fire custom business events right from within the Bot Builder and track analytics.

  • Funnel Analytics

    Use our Funnel Analytics studio to track any customer journeys possible.

Custom Event ⋮
Select event
Loan Application Started
18% Overall funnel conversion From Application Started to Loan Approved within last 30 days
100%240
Application
Started
72%173
Documents
Uploaded 72% from start
41%98
Application
Submitted 41% from start
18%43
Loan
Approved 18% from start
Start today

Turn conversations
into conversions

Book a demo