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Customer stories
The teams running WhatsApp at scale on DoubleTick
Banks, brokers, developers, travel brands, universities, retailers and distributors: how each one brought their numbers, teams and customer journeys onto one governed platform, and what changed.
Featured
Results you can put a number on
Three deployments where the commercial impact is already measured.
Moon BeveragesBeverage bottling & distribution
80%growth in active ordering retailers within one month
An AI ordering agent took the channel from pilot volumes to full-scale monthly ordering within a single cycle
Read the story →
RustomjeeResidential real estate
17governed sales numbers under one workspace, live in 45 days
Consolidated lead routing across 17 governed sales numbers in the first 45 days
Read the story →
BELLS Institute of Higher LearningAdult learning, Singapore
50×return on a single WhatsApp broadcast campaign
50× return on a single WhatsApp broadcast campaign
Read the story →All customers
Every story, by industry
Filter by industry to find a deployment that looks like yours. Each story covers the business, the problem, how DoubleTick is set up and what has changed so far.
Every story opens with the company and the challenge. The full solution and results unlock with a verified work email, once, for all stories.
Industry33 stories
30 SundaysTravelKeeping thousands of paying travellers engaged from booking to boarding, across four teams
Team and role governance for Sales, Support, Operations and HR, WhatsApp Calling, call-routing bots and CRM-mapped agent routing.
Thousandsof paying travellers served across four teamsLiveRead story →
AU Small Finance BankBankingMapping every customer conversation to the right relationship manager, at bank scale
A WhatsApp layer integrated with the bank's servicing and RM-mapping systems so chats follow RM ownership across a nationwide relationship-manager network.
Deployed across a nationwide relationship-manager network at a leading small finance bank.LiveRead story →
BBCoMulti-brand luxury lifestyleSix premium brands and 355,000+ automated actions on one governed platform
One governed WhatsApp CX and commerce layer across Jacadi Paris, Le Mill, Ligne Roset, Onitsuka Tiger, Provenance and Royce'.
355,000+automated actions created using botsLiveRead story →- BELLS Institute of Higher LearningAdult learning, Singapore
50× return on a single WhatsApp broadcast campaign
Warm and hot leads nurtured over WhatsApp broadcasts and multi-agent follow-ups, with the customer's CRM kept in sync via webhooks.
50×return on a single WhatsApp broadcast campaignLiveRead story → 
CoverYouInsurance brokingDozens of fragmented WhatsApp numbers, one governed channel across the insurance lifecycle
Fragmented WhatsApp Web and SIM-based numbers replaced by a centralised platform shared by acquisition, support and renewal teams.
Dozensof previously fragmented API numbers centralised under one workspaceLiveRead story →- Daskalos TechnologiesSchools & institutions
Structuring 100k+ WhatsApp sales chats a month across the support team
A centralised layer with WhatsApp flows into the customer's CRM, QR entry points, SLA nudges and escalations, with AI agents and AI calling to follow.
100k+chats handled per monthLiveRead story → 
Holyland MarketingB2B food manufacturing & distribution18 dealer channels live, consistently above 90% SLA resolution
Accounting-system invoicing over WhatsApp across 16 location-based numbers, with AI first-response and structured ordering next for the busiest channels.
90%+of active chats consistently resolved within SLALiveRead story →
JeevansathiMatrimonyHundreds of thousands of messages handled quarterly across RM, sales and marketing
One WhatsApp platform for matchmaking RMs, proactive sales outreach and marketing campaigns, with AI flagging the conversations that need a reply.
~10xgrowth in customer-initiated chats over the quarterLiveRead story →
Matrimony.comMatchmakingA nationwide advisor network under one roof, without losing the personal RM relationship
Assisted Services and Elite Matrimony RMs keep their own WhatsApp numbers while the business gets centralised calling, governance and analytics.
Large-scalemulti-number deployment across a nationwide advisor networkLiveRead story →- Moon BeveragesBeverage bottling & distribution
An AI ordering agent took the channel from pilot volumes to full-scale monthly ordering within a single cycle
Retailers across NCR, Jharkhand and the North-East now place orders through a WhatsApp conversation validated against Moon's DMS.
80%growth in active ordering retailers within one monthLiveRead story → 
Piramal FinanceLendingAI voice agents deployed across the loan lifecycle, with humans only where needed
AI voice agents handle first-level outreach for loan follow-ups, drop-off feedback, channel partners and collections, routing exceptions to RMs.
AI voice agents deployed across the loan lifecycle at a leading NBFC.LiveRead story →- RustomjeeResidential real estate
Consolidated lead routing across 17 governed sales numbers in the first 45 days
Moved from a single shared number to 17 individually governed sales numbers, consented WhatsApp calling and AI-led CTWA qualification.
17governed sales numbers under one workspace, live in 45 daysLiveRead story → 
Samar CapitalWealth managementEvery relationship manager on their own number, none able to see another's clients
Enterprise WhatsApp infrastructure with Coexist, role-based access and a customised teams-and-roles framework built to scale with the RM team.
1:1every relationship manager on a governed, individually-assigned business numberLiveRead story →
SOTC TravelDomestic & international travelFrom one shared number to steady monthly WhatsApp conversions with full source attribution
Source-segregated numbers, WhatsApp Flows, reminder bots and intelligent routing turned a fragmented setup into a governed lead engine.
Steadymonthly conversion volume through WhatsApp, and growingLiveRead story →
ToprankersExam preparation & counsellingThe full counselling team on Co-Existence, with AI agents as the SLA safety net
Marketing and sales AI agents being trained for lead qualification and counsellor fallback, with CRM-driven automated journeys to follow.
Full teamof counsellors being onboarded on Co-ExistenceLiveRead story →
University LivingGlobal student accommodationMulti-market deployment serving students in 640+ cities from one governed layer
Team-level management and bot automation so accommodation experts keep context and ownership across a long, multi-stage student journey.
640+cities served globally from one governed platformLiveRead story →
WanderOnCurated group travelOverdue conversations cut by roughly 75% a day, with agents keeping their own numbers
A governance layer over a decentralised WhatsApp sales team: live monitoring, reassignment of unattended chats and a regular QA process.
~75%cut in team-level overdue conversations per dayLiveRead story →
Wint WealthWealth management & investmentsSupervisory oversight across high-value client conversations, with a full audit trail
WhatsApp infrastructure for an RM-led investment platform, with CX Overview reading every conversation so managers do not have to.
5.5xincrease in WhatsApp usage absorbed during the 13% Club launch campaignLiveRead story →
Angel OneDigital brokingWhatsApp as the fallback when the call goes unanswered, integrated with the customer's CRM
Advisors reach onboarding drop-offs on WhatsApp when voice fails, moving more customers through KYC and activation.
A complementary channel that reaches leads calls could notLiveRead story →- CoinDCXCrypto & Web3
Sales, VIP and sub-broker journeys on one governed WhatsApp layer
Three distinct communication models under one platform, with automated lead ingestion, calling, AI and sentiment analysis next.
Three business journeys live on one platformLiveRead story → 
DreamSetGoPremium sports travelEvery lead source, one WhatsApp pipeline for premium sports travel
Website widget, forms, CTWA campaigns and callback journeys now land in one platform, auto-distributed to agents.
Lead inflow and engagement increased significantlyLiveRead story →
Fanatics SportsSports tourism & hospitalityAgent-number broadcasting for lead qualification in sports tourism
The agent team is coming onto Co-Existence for chat governance, with broadcasts from each agent's number to qualify leads.
Project restarted; in the initial stageLiveRead story →
Finagle Financial ServicesLending & collectionsAdding WhatsApp to a call-only collections operation
Repayment reminders, follow-ups and nurturing over broadcasts and bots, with WhatsApp calls in the same platform.
Targeting higher contactability and wider repayment follow-up coverageLiveRead story →
Forevermark by De BeersDiamond jewelleryFrom store-wise WhatsApp marketing to AI-guided diamond discovery
CRM-integrated transactional updates, store-specific numbers, CTWA acquisition and an AI product-discovery agent that qualifies before handover.
Centralised engagement across store locations; AI POC proving guided discovery worksLiveRead story →
GRT JewellersJewellery retailWebsite leads qualified on WhatsApp and pushed clean into the customer's CRM
A WhatsApp flow triggered from the website filters invalid enquiries and hands sales a qualified pipeline, with festive broadcasts for the rest.
A cleaner, more actionable lead flow in the customer's CRMLiveRead story →
KIME CareersEducation counsellingEvery CRM stage change now messages the student instantly, with zero counsellor effort
A bot listens to Superleap CRM webhooks and sends the matching approved WhatsApp template the moment a lead moves stage.
No lead left without acknowledgementLiveRead story →- MakeMyTripOnline travel
Bringing every agent conversation into view for India's largest online travel brand
Agents were already on WhatsApp Business; MakeMyTrip needed to see, standardise and drive those conversations from one place.
Greater conversions and personalisationLiveRead story → 
MytokotoVehicle insurance, IndonesiaOne governed WhatsApp platform layered across many insurance vendors in Indonesia
Role-based access for supervisors, marketing managers and CSRs, plus bots for lead capture, renewals and lifecycle nudges, segmented by vendor.
Keeps adding WABAs; free POC converted to paidLiveRead story →
OYOHospitalityStage-based WhatsApp follow-ups fired straight from the customer's CRM
Lead and deal data sync both ways with the customer's CRM, so every prospect gets the right message at the right stage without an agent remembering.
Consistent follow-ups and fewer missed opportunitiesLiveRead story →
RefyneFinancial wellness & lendingEvent-triggered WhatsApp journeys that catch KYC drop-offs before they happen
Sign-up, KYC started, KYC incomplete and application abandonment each trigger a journey, with agents stepping in where a human is needed.
Improved KYC completion and fewer funnel drop-offsLiveRead story →
SobhaResidential real estatePost-sales CRM on WhatsApp: tracked calls, automated payment reminders
Sobha's post-sales CRM team now tracks agent calls from a dashboard and sends payment reminders and project updates centrally.
Calling connectivity improved; payment reminders automatedLiveRead story →
UniAccoStudent accommodationTurning student accommodation follow-ups into a structured WhatsApp sales workflow
Multi-number conversations, structured student engagement and centralised visibility across the admissions and booking cycle.
WhatsApp established as a scalable layer for the student journeyLiveRead story →
upGradOnline degrees & upskillingOpening the black box of counsellor conversations across India and US teams
Counsellors from both the India and US teams onboarded, with team-lead reports on response time, SLA breaches and performance.
Visibility and accountability across the counsellor teamLiveRead story →
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