About
About Daskalos Technologies
Daskalos operates in the education space, with multiple schools and institutions and a large volume of prospective and existing student interactions. The journey is highly sales-led: WhatsApp is primarily a sales and customer-conversation channel rather than a place to complete the full application. The support team handles 100k+ chats per month, which creates a need for better automation, routing and conversation management as the business scales, along with a connection to the customer's CRM.
Physical booklets and pamphlets are an offline acquisition touchpoint, with the potential to add WhatsApp QR codes so prospects can start a conversation directly. Internally, team members, team leads and the customer's CRM are all part of the workflow because leads and conversations need to be assigned and escalated appropriately.
The challenge
What they set out to solve
Manage a very high volume of WhatsApp sales conversations efficiently while ensuring leads are captured, qualified, assigned and followed up on time. With 100k+ chats a month, conversations can remain open or unassigned, creating a large backlog and making SLAs and accountability hard to maintain.
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