DoubleTick

Customer stories/Travel & Hospitality

Fanatics SportsSports tourism & hospitality

Agent-number broadcasting for lead qualification in sports tourism

The agent team is coming onto Co-Existence for chat governance, with broadcasts from each agent's number to qualify leads.

About

About Fanatics Sports

Fanatics Sports is a sports tourism and hospitality company that helps fans attend major sporting events. It provides event tickets, VIP and hospitality packages, travel experiences and customised sports packages for cricket, football, F1, tennis and more. In simple terms, it makes it easier for fans to watch major sporting events by handling the tickets and the overall experience and travel.

The challenge

What they set out to solve

High lead conversion from broadcasts, and governance over agent chats.

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